![]() ![]() Your refund will be issued in the original form of payment used for the order. For missing items, please contact Customer Service for assistance. ![]() Incorrect orders-such as damaged, or incorrect items-cannot be returned or processed in our stores.Articles from H&M HOME, Bras & Tights departments purchased online may only be returned by mail.The following cannot be returned in stores: We accept returns of all articles with a receipt, except for final sale items and the restrictions listed above. ![]() To return or exchange in store any articles purchased online, please bring the article(s) along with the PDF receipt (attached to the shipment confirmation email) within 30 days of purchase. You are always welcome to return or exchange for free in any H&M store in Canada. If you prefer items in another color, or size, please return the items you don’t like and place a new order on hm.com.
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